| Ratings System
Explanation |
The ratings system
is very useful for selecting the quality of service of Hotel of Guesthouse that
you would like to book with. There have been recent changes to the ratings
systems and the new system is explained below. |
There are
currently two ratings systems used by Hotels and Guesthouses in the
Association. Hotels and Guesthouses can only be in one of the ratings or
choose not to be in at all. English Tourism Council
Diamond Ratings (Each higher rating
includes what is indicated in the ratings below) |
|
One
Diamond Clean accommodation, providing acceptable comfort and
quality with functional decor and a helpful service. As a minimum, a full
cooked or continental breakfast is provided. Other meals, if prepared, will be
freshly cooked. Towels are provided and heating and hot water will be
available at reasonable times. |
|
Two
Diamond A sound overall level of quality and customer care in
all areas. |
|
Three
Diamond A good overall level of quality in all areas such as
comfortable bedrooms, well maintained, practical decor, the choice of items at
breakfast, customer care and all-round comfort. Where other meals are provided
these will be freshly cooked from good quality ingredients. |
|
Four
Diamond A very good level of quality in all areas. Customer care
showing very good attention to your needs. |
|
Five
Diamond An excellent overall level of quality - for example,
ample space with a degree of luxury, a high quality bed and furniture,
excellent interior design and customer care which anticipates your needs.
Breakfast offering a wide choice of high quality fresh ingredients. Where other
meals are provided these will feature fresh, seasonal, local
ingredients. |
(Information from "English Tourism Council
Official Guide to Assessed Accommodation") |
"Royal Automobile
Association" Hotels Ratings |
|
One Star
Hotels in this classification are likely to be small and
independently owned, with a family atmosphere. Services may be provided by the
owner and family on an informal basis. There may be a limited range of
facilities and meals may be fairly simple. Lunch, for example, may not be
served. Some bedrooms may not have en suite bath/shower rooms. Maintenance,
cleanliness and comfort should, however, always be of an acceptable standard.
|
|
Two Star
In this classification hotels will typically be small to medium
sized and offer more extensive facilities than at the one star level. Some
business hotels come into the two star classification and guests can expect
comfortable, well equipped, overnight accommodation, usually with an en-suite
bath/shower room. Reception and other staff will aim for a more professional
presentation that at the one star level, and offer a wider range of
straightforward services, including food and drink. |
|
Three
Star At this level, hotels are usually of a size to support
higher staffing levels, and a significantly greater quality and range of
facilities than at the lower star classifications. Reception and the other
public rooms will be more spacious and the restaurant will normally also cater
for non-residents. All bedrooms will have fully en suite bath and shower rooms
and offer a good standard of comfort and equipment, such as a hair dryer,
direct dial telephone, toiletries in the bathroom. Some room service can be
expected, and some provision for business travelers. |
|
Four
Star Expectations at this level include a degree of luxury as
well as quality in the furnishings, decor and equipment, in every area of the
hotel. Bedrooms will also usually offer more space than at the lower star
levels, and well designed, coordinated furnishings and decor. The en-suite
bathrooms will have both bath and fixed shower. There will be a high enough
ratio of staff to guests to provide services like porterage, 24-hour room
service, laundry and dry-cleaning. The restaurant will demonstrate a serious
approach to its cuisine. |
(Information from the AA website at
http://www.theaa.co.uk/hotels/Ratings.html)
|